GoToAssist™ - Technical Support

KSBTG

Timeless Media Group, Audio and Video Distributor

Prior to selecting MAS90 for this client, we first worked with them to identify the key functional requirements of the business. For example, one major requirement was the ability to automate the entry of orders from "big-box" companies through the use of electronic data interchange (EDI) technology. Focusing on mid-market, integrated, distribution solutions, we compared their requirements against the features available from Great Plains, Accpac and MAS90. Great Plains was twice the cost and lacked some key features. Accpac and MAS90 were very comparable in cost and features. The client decided on MAS90 because it is more user friendly for client’s who are coming from a DOS-based environment.

"We chose KSB’s Technology Group not only because they are local, but because they have the knowledge and experience we needed to guide us through this process. They understood the specific software we were using and brought a combination of IT and accounting knowledge - which is hard to find.

The KSBTG team did an excellent job of managing our project from start to finish. They set realistic expectations for the installation. KSB prepared our staff in advance by making them aware that the transition might not be totally smooth - and when their predication became a reality, they were incredibly responsive. In fact, we never waited for more than 24 hours for issues to be resolved. We received status updates on a weekly basis and KSB met almost every original deadline. With the installation complete, the software does exactly what we expected and has streamlined our accounting processes. Overall we are very happy with the product and services we received from KSB’s Technology Group."

Jose Gonzalez, Controller