• SOLUTIONS
• Sage MAS 90 Family Overview
• - Core Accounting
• - Distribution Modules
• - Manufacturing
• - Business Intelligence Tools
• Sage CRM
• - Sales Automation
• - Marketing Automation
• - Customer Care
• - Outlook Integration
• - Wireless PDA Access

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Customer Care

With Sage CRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips — enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

CHECK OUT THESE POWERFUL FEATURES...
Contact Management Deliver superior customer service with real-time access to relevant customer data.	Knowledge Base Store support incidents and case solutions in a central Knowledge Base.
Call Center Support Access a central repository for all customer data, resolving issues quickly.	Service Agreement Management Easily track and meet your service level agreements.
Tracking Track your customers' needs and maintain a complete history of customer-related interaction.	Reporting Create point-and-click reports and graphs for on-the-spot analysis and decision-making.

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